The Sleep Company - Comprehensive Product & Policy Overview

Company Overview

The Sleep Company is India's leading mattress brand specializing in SmartGRID Technology - a patented Japanese innovation developed by DRDO scientists. Founded by Priyanka Salot and Harshil Salot (IIM Calcutta alumni), the company has revolutionized India's sleep industry with Asia's first SmartGRID mattress.

Key Statistics

• Customer Rating: 4.9/5 based on 93,440+ reviews
• Retail Presence: 100+ stores across India
• Customer Base: 4 lakh+ happy consumers
• Technology Impact: 87% improvement in deep sleep, 80% consumers report reduced back pain

SmartGRID Technology Features

Core Technology Benefits

• Material: Hyper-elastic food-grade polymer construction
• Cooling: 2500+ air channels for breathability (sleep 4-6 degrees cooler)
• Support: Dual firmness - firm spine support with soft body contouring
• Motion Isolation: Complete motion absorption prevents partner disturbance
• Health Benefits: Proper spinal alignment, pressure point relief, hypoallergenic
• Durability: Enhanced longevity with minimal pressure exertion

Product Portfolio

1. Smart Mattresses

Orthopedic Range (Ortho Series)

Product	Price	Key Features
Smart Ortho Mattress	₹12,490	Basic orthopedic support, 5-8 inch height options
Smart Ortho Pro Mattress	₹15,990	5-zone orthopedic support, advanced SmartGRID
Smart Ortho Royale Mattress	₹69,990	Premium ortho with pressure absorption
Smart Ortho Hybrid Mattress	₹20,940	SmartGRID + Hybrid Spring technology
Smart Ortho SnowTec Cooling	₹15,490	10+ hours cooling with SnowTec fabric

Luxury Range (Luxe Series)

Product	Price	Key Features
Smart Luxe Pro Mattress	₹16,390	100% Natural Latex + SmartGRID
Smart Luxe Royale Mattress	₹69,990	SmartGRID + Natural Latex blend
Smart Luxe Pro SnowTec	₹19,390	Luxury cooling with 10-hour chill
Grand Elite Mattress	₹1,48,900	Ultra-luxury handcrafted premium

2. Smart Recliner Beds

Product	Price	Features
Elev8 Smart Recliner Bed	₹39,999	Basic recliner functionality
Elev8 with Italia Frame	₹55,999	Premium Italia frame design
Elev8 with Leather Frame	₹58,999	Luxury leather finishing

Features: Zero-gravity mode, dual massager, 150° reclining, 270° revolving, rocking mechanism

3. Additional Products

• SmartGRID Pillows: Cervical, pregnancy, hybrid, reversible variants
• Office & Gaming Chairs: Ergonomic SmartGRID seating with lumbar support
• Recliner Sofas: Motorized with 150° recline, 270° rotation
• Height-Adjustable Desks: Electric sit-stand with programmable memory
• Smart Accessories: Bamboo protectors, fitted sheets, comforters
• Smart Bundles: Complete sleep sets with mattress, protector, and pillows

Mattress Sizing & Specifications

Standard Indian Sizes Available

Size Category	Width (inches)	Length Options (inches)	Width (cm)	Length (cm)	Typical Use
Single	36	72/75/78/84	91	183/190/198/213	Kids, teens, solo sleepers
Diwan	48	72/75/78	122	183/190/198	Solo adults, guest rooms
Queen	60/66	72/75/78	152/168	183/190/198	Couples, small families
King	72	72/75/78/84	183	183/190/198/213	Couples + kids/pets

Height Options

• Standard Heights: 5, 6, 8, 10, 12 inches (varies by model)
• Custom Sizing: Available for all product categories

Policies & Customer Service

1. Trial & Return Policy

100 Night Trial Period

• Eligibility: All mattresses (standard + custom)
• Duration: 100 days from purchase date
• Refund Process: Full refund if not satisfied
• Processing Time: 5-7 days to original payment method
• Return Requirements: Original invoice and warranty card required
• Pickup: Reverse pickup charges apply for replacements

2. Warranty Coverage

Mattress Warranty (10-12 Years)

What's Covered:

• Visible indentation/sagging greater than 1 inch (not from misuse)
• Manufacturing defects in cover zipper
• ±15mm tolerance in dimensions acceptable

What's NOT Covered:

• Normal wear and tear
• Stains, tears, burns, discoloration from customer use
• Indentations less than 1 inch
• Damage from animals, rodents, children
• Purchases from unauthorized dealers
• Used/resold/gifted mattresses
• Personal preference regarding firmness

Recliner Warranty (2 Years)

Covers: Motor, mechanism, switch, power components, delivery damage
Excludes: Improper use damage, cosmetic flaws, commercial use

3. Shipping & Delivery

Delivery Terms

• Processing Time: 1-3 business days order preparation
• Shipping: Free delivery on all orders
• Installation: Professional setup service available (select pincodes)
• Manufacturing: Made-to-order, shipped directly from factory
• Delivery Timeline: Varies by product (typically within 15 days)

Delivery Locations

• Primary: All major Indian cities
• Store Network: Mumbai, Bangalore, Hyderabad, Chennai, Delhi, Kolkata
• Bangalore Stores: 19 locations including Koramangala, HSR Layout, Indiranagar

4. Customer Support Structure

Contact Information

• Primary Support: [e-mail] | [phone]
• WhatsApp Support: [phone] | [phone]
• Support Hours: 9:30 AM - 9:00 PM (Phone), 11:00 AM - 9:00 PM (Stores)

Escalation Matrix

1. Primary Level: [e-mail] (Response within standard timeframe)
2. Secondary Level: [e-mail] (48-hour response if unresolved in 7 days)
3. Grievance Officer: [e-mail] - Mansi Nagda (48-hour response if unresolved in 14 days)
4. Principal Nodal Officer: [e-mail] - Jamian Benjamin (Final escalation)

Payment & Financing Options

1. No-Cost EMI

• Minimum Order: ₹9,999
• Tenure Options: 3 and 6 months
• Eligible Cards: Partner bank credit cards, Bajaj, Zest Money
• Process: Interest discount provided upfront

2. Current Offers & Discounts

Bank-Specific Offers

Bank/Method	Discount	Minimum Order	Validity
ICICI Net Banking	7% up to ₹2,000	₹25,000	Sep 05, 2025
ICICI Credit Card	5% up to ₹1,500	₹15,000	Sep 05, 2025
HDFC EMI	5% up to ₹2,000	₹15,000	Sep 05, 2025
UPI Payments	5% up to ₹500	₹10,000	Sep 05, 2025

Tier-Based Discounts

• GOLD: ₹2,000 off on orders ₹75,000+
• PLATINUM: ₹3,500 off on orders ₹1,00,000+
• Royale3000: ₹3,000 off on Luxe/Ortho Royale mattresses

3. Alternative Financing

• Snapmint: EMI without credit card, cashback offers
• Bajaj Finserv: Easy EMI starting ₹1,325/month, zero down payment

Installation & Setup Services

Professional Installation

• Availability: Select pincodes for chairs and furniture
• Service Includes: Room delivery, assembly, packaging removal
• Mattress Setup: Professional positioning and initial setup guidance

Maintenance Guidelines

• Rotation: Every 3 months for longevity
• Protection: Recommended mattress protector usage
• Cleaning: Mild detergent for stains, no ironing
• Placement: Flat surface, SmartGRID side up, proper foundation support

Warranty Claim Process

Step-by-Step Procedure

1. Initial Contact: Call [phone] or email [e-mail]
2. Issue Description: Provide clear problem details
3. Documentation: Submit photos/videos with invoice copy
4. Assessment: Internal quality evaluation by company team
5. Physical Inspection: Pickup arrangement if required
6. Resolution: Repair, replacement, or prorated credit settlement

Valid Purchase Channels

• Official website (thesleepcompany.in)
• Exclusive retail stores
• Authorized marketplace listings (Amazon India, Flipkart)

Quality Certifications & Standards

Product Certifications

• BIMA Certified: Ergonomic gaming chairs
• DRDO Developed: SmartGRID technology validation
• Food-Grade Materials: Hypoallergenic polymer construction
• VOC-Free: No volatile organic compounds

Testing & Validation

• Pressure Testing: Conducted with 1000+ customers
• Clinical Validation: 87% deep sleep improvement, 80% back pain reduction
• Third-Party Endorsement: Tested and approved by tech expert Rajiv Makhni

Store Network & Experience Centers

Major City Presence

Bangalore (19 locations): Koramangala, HSR Layout, Indiranagar, Whitefield, Marathahalli, Electronic City
Mumbai: Head office and multiple retail locations
Delhi, Chennai, Hyderabad, Kolkata: Multiple experience centers

Store Experience

• Trial Available: In-store mattress testing
• Expert Consultation: Sleep specialists available
• Complete Range: Full product portfolio display
• Payment Options: All methods accepted including UPI, cards, EMI

Corporate Information

Head Office

Address: Comfort Grid Technologies Private Limited, Techweb Centre, 7th Floor, Unit 7A CTS 233, New Link Road, Near Raigad Military School, Jogeshwari (West), Mumbai-400102

Business Model

• Online-First: Primary sales through website
• Omnichannel: Robust online and offline presence
• Direct-to-Consumer: Factory-to-customer shipping
• Made-to-Order: Customized manufacturing approach

Competitive Advantages

Technology Innovation

• Patent Protection: Exclusive SmartGRID technology rights
• Scientific Backing: DRDO development and clinical validation
• Unique Positioning: Asia's first and only SmartGRID mattress

Customer Experience

• Extended Trial: Industry-leading 100-night trial period
• Comprehensive Warranty: 10-12 year coverage with clear terms
• Professional Service: Installation, delivery, and customer support
• Flexible Financing: Multiple EMI and payment options

This comprehensive overview provides detailed insights into The Sleep Company's product range, policies, and customer service framework, making it a valuable reference for understanding their complete business model and customer proposition.